Data Processing Policy

  1. General provisions

    This Privacy Policy is a part of the Legal Terms and Conditions of the Website the “Website”) and applies to any User of the Website. This Privacy Policy defines treatment of personal information that SILEX collects when the User accesses to and uses the Website.

  2. Collection of user’s personal information

    By using the Website and providing any personal information, the User consents to the collection and use of the data in accordance with this Privacy Policy. Navigation on the Website is possible without providing any Personal Data about yourself. However, in order to access some parts of our websites, such as to download certain documents, or in connection with another specific purpose, SILEX may need to collect Personal Data from you. Providing Personal Data to us in these events is voluntary. If you do not provide Personal Data to us, then you will not be able to benefit from the respective functionality offered by our websites, such as communication or downloading of documents. The purposes, for which your Personal Data is collected, are described below, along with a brief description of how your Personal Data may be handled in each case.

    1. Communicate with SILEX

      SILEX will follow up on comments and other requests that you submit to us through our website, such as online queries, business related inquiries, or registering your attendance at an event. This may include using your Personal Data to call you back by telephone or communicating with you via email.

    2. Direct marketing and promotion

      Direct marketing and/or promotional efforts by or on behalf of %SILEXù may include providing you with specific information that you have requested online, providing more general information about other SILEX offerings. When we collect Personal Data for direct marketing or promotional purposes, however, we generally offer appropriate choices regarding the use of your Personal Data.

    3. Maintaining the Website and conducting customer satisfaction surveys

      SILEX will use your Personal Data in order to maintain and improve our website. SILEX may also use your Personal Data in order to conduct customer satisfaction surveys.

    4. Compiling aggregate statistics regarding the use of the website

      When providing Personal Data on the Site, you ensure that you have received the necessary authorisations and consents from the persons concerned by such Personal Data if they relate to persons other than you and, if applicable, for the uses described in this Policy.

  3. Cookies

    By using the website, you agree that cookies are to be placed on your device. Cookies are small pieces of data that a website sends to your computer’s web browser while you are navigating through it. They have many different purposes, but mainly, cookies enable you to navigate between pages easily, to remember your preferences, and eventually to improve the user experience. These cookies may then be stored on your machine to identify your computer. Cookies can be “session” or “persistent” cookies: a session cookie is a cookie that is automatically deleted when the user closes the browser, whereas a persistent cookie is a cookie that remains stored in the user’s terminal device until it reaches a defined expiration date. Cookies used on the Website have a maximum lifetime of 12 months.

    1. Types of cookies
      1. Strictly necessary cookies

        These cookies are essential to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies, services you have asked for cannot be provided.

      2. Functionality cookies

        These cookies allow a website to remember choices you make and provide enhanced, more personal features. These cookies cannot track your browsing activity on other websites. They do not gather any information that could be used for advertising. Functionality cookies used on the Website: Registered visitor functionality cookies.

      3. Performance cookies

        These cookies are used to collect information about how visitors use a website, for instance which pages they go to more often, and if they get error messages from web pages. All information collected by means of these cookies is anonymised, aggregated and only used to develop and track traffic patterns and the volume of use of the Website and to improve how the Website works. This information is for SILEX’s exclusive use and is not shared with any third party or connected to any other information. Performance cookies used on the Website: Unregistered visitor cookies and Analytic cookies.

      4. Targeting cookies

        These cookies are used to deliver advertisements that are targeted to be relevant to you, limit the number of times you see an advertisement, and help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information.

      5. Use of cookies

        SILEX may use Personal Data collected from our cookies to identify user behaviour and to serve content and offers based on your profile. The performance cookies used on the Website do not collect Personal Data. Information from cookies placed via our advertisements on third-party websites can collect Personal Data. SILEX makes his best efforts to comply with the GDPR regulation.

        SILEX also enables the use of technologies that perform functions similar to cookies such as web beacons or other technologies that may be included in marketing e-mail messages or newsletters in order to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but may work in conjunction with cookies to monitor website activity.

    2. How to accept or refuse cookies

      If you do not want to receive cookies from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then accept or refuse upon such notice. You can also generally set your browser to turn off cookies. To understand how to do this, please consult your browser’s “Tools” section, or any other similar heading. We recommend that you leave the cookies active. If you block, turn off or otherwise reject our cookies, some web pages may not display properly or you will not be able to use any website services that require you to sign in. If you object to have cookies placed on your machine, you need to disable them. In order to do so, please follow the relevant instructions depending on your browser:

  4. Third-party suppliers

    SILEX may use third-party suppliers to collect, use and otherwise process Personal Data on our behalf. Our practice is to require such third parties to handle Personal Data in accordance with SILEX's Privacy Policy.

  5. Legal disclosures

    SILEX may disclose your Personal Data in order to enforce the Website Terms of Use or in urgent circumstances to protect personal safety, the public or SILEX’s websites. It is also possible that we may be required by law to disclose your Personal Data pursuant to judicial or other government subpoenas, warrants, or orders, potentially, in any country where SILEX does business.

  6. Your rights

    In any case, you have the right to access your personal data. You can also request that your personal data be rectified or deleted. You are entitled as well to object to the processing of your personal data or to request restriction thereof. In case of any such request or complaint, please send an email to To exercise your rights in your Personal Data, you must insert a a valid copy of your ID (ID or passport) in the following format: GIF, JPG, PNG, PDF, maximum 2MB. In any case, you also have the right to lodge a complaint with the competent data protection authority.

  7. Custody duration of your Personal Data

    SILEX retains your Data only on the basis of the purposes of its processing, and in compliance with its legal and regulatory obligations. The retention period for your Data varies and depends on the purposes of our treatment:

    Type of treatment Custody duration
    Management of our products and services Maximum 5 years from the end of the contractual relationship
    In the absence of conclusion of the contract 6 months
    Anti Money Laundering and Countering Terrorist Financing Measures 5 years from the execution of the transaction for information to justify the transaction
    Combating fraud Maximum 5 years from the closure of the fraud file when legal proceedings are initiated, Personal Data is kept until the end of the legal proceedings
  8. Sécurité et intégrité des données

    SILEX uses various technological and procedural security measures in order to protect the Personal Data we collect, use or transfer from loss, misuse, alteration or destruction. However, due to the open and unsecured character of the Internet, SILEX cannot be responsible for the security of transmissions of the Personal Data over the Internet.

  9. Third-party websites

    The Website may provide links to third-party websites. SILEX does not make any representations or warranties with respect to such third-party websites. You should be aware that the owners and operators of such third-party websites might collect, use or transfer Personal Data under different terms and conditions than SILEX. Upon linking to a third-party website, you should inform yourself of the privacy policies of such third-party websites.

  10. Contact

    For any question you may have about the use of your personal data, please send an email to